Frequently Asked Questions
How do I track my order?
Once the shipment is handed to our Courier partner, we will share the Tracking ID on your email address. You can use it to track your package or contact them.
What are your delivery options?
We have standard delivery which takes 3 - 5 business days.
Currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
How do I return an item?
Pick up: In most locations, we offer a free pick up service.
Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
Will the GST/VAT amount charged on purchased products be refunded on returned/cancelled?
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under Purple Flaunt shipping policy.
Do you provide International delivery?
Currently we are focusing on National reach as demands have increased in last few months. Once we feel organized to cater International customer, we will start delivering Internationally.